The Customer Experience
You want your delivery system software to be beneficial for you and help you reach your business goals, but do not overlook the customer experience when you choose and design your system.
The whole idea of opening your restaurant up to delivery is to get as many customers as you can and serve them in a way that entices them to keep coming back time and time again. It’s imperative to consider that when you’re setting up the software you’ve chosen.
Things to look for include easy-to-use online ordering that can be done from any device, loyalty rewards to invite customers back, and a great way to converse with your customers if needed.
Your menu should be accessible on smartphones, tablets, laptops and desktop computers. It should be easy to read and simple to use. This is how you ensure that your guests want to order from you. If it’s too hard, they will simply go elsewhere.
If you have done any amount of research into restaurant delivery software, you know that there are quite a few options out there. Experts advise staying away from software that claims to be the right choice for any kind of restaurant. The truth is that your business needs different features than some others might need.
For that reason, you should choose a software system that meets your needs rather than one that claims to be the right one. Shop around and test out your options so you know what you want and what you need. Then, you can assess the choices that meet your requirements and choose between them.
If you’re going to offer food delivery, you are going to need drivers. That means you will need your software to help manage their schedules, fees, payroll and other matters. A well-designed system should include mileage tracking, driver performance, driver safety and tip credits.
This way, your drivers are safe and effective without sacrificing speed or customer service. There are some legal requirements that go along with paying your drivers; be sure you know what they are so you can set up your delivery software to ensure that everything is done legally and that you retain your drivers, who will be very valuable to the delivery aspect of your business.
The delivery part of your system should go seamlessly with the other features so your customer can order online and securely set up delivery to their home or office.
A delivery software system is a vital aspect of a restaurant in today’s market. Customers are increasingly looking for food they can have delivered to them, either at home or at work, to keep them from having to go out and get it. Setting your business up to meet that demand ensures that you stay reputable and competitive and that you have loyal customers who want to come back again and again.