5 Effective Customer Management Tools to Drive Brand Loyalty

Customer satisfaction is the key factor to drive brand loyalty and it is not easy to cater to the consumers of the on-the-go generation. According to a latest report, about 58% will stick to a brand based on their positive experience and more than 73% of users are more likely to stay loyal to their preferred brand for friendly customer service.

If you create an app or website for your business then integration with these five tools can boost your customer service potential by leaps and bounds.

  1. Intercom

This standalone voice communications system is apparently the first messaging tool to engage the customers in ‘real conversations’ and build more connections. With an envious clientele base, they have been streamlining customer relations with a billion people across the globe for the past few years. This tool is designed to perfection to communicate with the customers through app, website, social media platforms and also email.

  1. LiveChat  

Integration with this online customer service software assures faster chatting options to the consumers. You can engage in live chat with your customers or website visitors and can be ideally used by multistore businesses or e-commerce companies. It easily integrates with a business app or website and is functional on any device. It also offers robust features like real-time website traffic monitoring, built-in ticketing system, etc.

  1. Olark   

This tool can be very effective for communicating with the customers for sales and support. It offers a wide range of features like real-time reporting, automated messaging system, team management, etc. The best part is it is easily customizable and the businesses can manage the chat experience for the website visitors and the team on the go. It is easy to use and supports multiple languages.

  1. Branch.io

Give your app a makeover with this cutting-edge tool. Branch provides dynamic links and solutions that will help the employers engage with their consumers and build customer services on any devices and platforms. This can seamlessly integrate with the host platform and provide solutions like influencer analytics, data feeds, deep linking, etc.

  1. Tawk   

This free messaging app helps you monitor and chat with the visitors on your business website, app or from a free customizable page. It just takes a minute to set it up on the website and enables the chat widget to start instantly. It also helps you keep a tab on your team’s work progress, review chat history and also check KPI.

Are you running a multistore business or are aspiring to start a food and catering business? Ordering is the best online food ordering system where you can create a business app or website and enables you to integrate it with any or all these powerful platforms. Click for a quick demo.

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